Frequently asked questionsFind answers to common queries
I have placed an order before…
Great news! If you need to reorder items then we will have your logo/s on file and this is free to setup. Whether it be print or embroidery there are no further setup costs.
Simply let us know the design name or previous order number in the notes when placing your order.
If you need any amendments to previous designs then this could incur costs, please contact our team.
Why not setup an account?
Setting up an account is free and easy! It means you can store logos, keep track of your orders and reorder items with ease. Simply fill out this short form and open your free account today!
My discount code isn't working.
Oops! If you are having problems with a discount code, please give us a call on 0114 398 9454.
Can I bring in my own garments?
We certainly can. While we would prefer to supply your products as well as the branding, we can still print or embroider onto your products providing it is possible to do so.
Products must be clean and clearly marked with your contact details and company name.
Machine issues can happen from time to time please read our T&Cs here before sending your items.
What is a vector image?
A vector image is a type of graphic that stays sharp and clear no matter how big or small you make it. It's great for things like logos and drawings. Typically, vector file types are PDF, EPS, AI or SVG. For further information about supplying suitable artwork see here.
Can I order plain items?
Absolutely! Plain stock orders generally take 1-2 days to arrive with you. If you would like to see the quality of an item before ordering or even try the garment on, we suggest purchasing one plain stock before placing a bulk order. More information about samples can be found in the FAQs.
What is DPI?
DPI stands for "dots per inch," and it measures the resolution of an image or printed document. The higher the DPI, the more detail and clarity you'll see in the image or print.
What does pixelated mean?
Pixelated refers to an image or graphic that appears blurry or blocky due to the individual pixels being noticeable. This often happens when an image is enlarged beyond its original resolution, causing a loss of detail and a jagged appearance.